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What the inbound log is

The Inbound Log (/dashboard/settings/inbound-log) shows every inbound email that arrives at your workspace’s haloagents-mail.com address. Halo records each one before any validation — so even rejected, unsigned, or wrong-org emails show up here. Use it to debug:
  • Why an expected email didn’t become a ticket
  • Whether spam detection is too aggressive
  • Whether a forwarded email is being dropped
  • Whether your inbound address is being abused

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Columns

Each row shows: Click a row to expand and see:
  • Signature validity — was the Mailgun signature valid?
  • Headers — full message headers
  • Org — which workspace this was routed to
  • Ticket link — if a ticket was created, link to /dashboard/inbox?ticket=...
  • Decision trace — step-by-step why the email was processed or skipped (payload.trace)
  • Raw payload — the full JSON Mailgun sent

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Outcomes

skipped is usually the most interesting outcome — the decision trace explains exactly why. Common skip reasons:
  • Sender ignored — sender is in your ignored addresses list
  • Auto-create disabled — convert_inbound_to_tickets is off in Settings > Emails
  • Spam detected — AI flagged as spam
  • Duplicate / consolidation — message merged into an existing ticket

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Auto-refresh

The page auto-refreshes every 5 seconds so you can watch new inbound mail arrive in real time. Toggle off if it’s distracting.

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Time range and filters

The log shows the latest 50 entries. Filter by outcome to narrow down:
  • Show only error to find production issues
  • Show only skipped to debug missed tickets
  • Show only processed to confirm a recent email landed

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Use cases

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Where to go next

Inbox Settings

Configure spam rules and auto-ticket creation.

Receiving Emails

Email forwarding setup that feeds the inbound log.