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What the Help Center is

The Help Center is Halo’s customer-facing knowledge site. You write articles in the dashboard, organize them into collections, theme the public site, and publish at a custom domain. Every published article also feeds your AI’s knowledge base — so the same article serves both self-serve customers and the AI agent helping them. You can have one help center per workspace in Halo. Visit it at help.yourcompany.com (or the default /hc/{slug} URL) once it’s published. Find it in the dashboard at Help Center in the sidebar (/dashboard/help-center).

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What it gives you

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Setup flow

1

Create your help center

Go to Help Center in the sidebar. The first time, you’ll see a setup card. Click Create your Help Center and Halo provisions the data and starter design.
2

Add your first articles

Either write fresh articles in the editor or use Migrate to import from your existing help center (URL crawl or Intercom).
3

Organize with collections

Create collections (Getting Started, Integrations, Billing, etc.) and assign articles to them.
4

Customize the design

Theme colors, hero section, fonts, layout, and footer to match your brand.
5

Publish

Set the help center to Live. By default it’s available at /hc/{your-slug}.
6

Add a custom domain (optional)

Add help.yourcompany.com, configure DNS, verify, and your help center serves at that domain.

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Sections in the dashboard

The Help Center workspace has six tabs:

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How articles connect to the AI

Every article you publish has an include_in_training flag (default: on). When on, the article is:
  • Chunked, embedded, and added to your knowledge base under source_type: help_center_article
  • Automatically re-synced when you edit the article
  • Removed from knowledge if you turn include_in_training off
This means the same article can:
  • Power self-service search on your help center
  • Feed the AI agent in your app’s widget
  • Show up as a citation in AI responses
  • Be referenced by the help center’s embedded chat widget
A single source of truth for both your customers and your AI.

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Public vs authenticated articles

Articles have a visibility field: Non-public articles require setting up auth_provider, jwt_secret, and login_url in Settings. Without those, restricted articles show a “Sign in required” empty state. For semantic search on the public site, only public published articles are searchable to anonymous visitors.

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Where to go next

Articles

The block editor, AI assistance, SEO, scheduling, and versioning.

Collections

Organize articles into navigable categories.

Design

Theme colors, fonts, layout, footer, and custom CSS.

Domains & Publishing

Custom domains, indexing, and going live.

Migrating

Import from URL crawl or Intercom.

Analytics

Pageviews, top searches, and zero-result queries.