Collections

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What collections are

A collection is a labeled group of articles. They appear as cards on your help center home page and as navigation items in the header. Visitors browse by collection (e.g. “Getting Started”, “Integrations”, “Billing”) rather than scrolling a flat list. Each collection has:

• Name and slug (used in the URL: /hc/{slug}/{collection-slug}/)
• Description — shown on the home page card
• Icon — emoji or named icon
• Position — drag to reorder
• Published flag — drafts don’t show publicly
• SEO fields — seo_title, seo_description

Manage collections at Help Center > Collections (/dashboard/help-center/collections).

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Creating a collection

1. Help Center > Collections > New Collection
2. Enter a name (slug is auto-generated, can be edited)
3. Add a description (1–2 sentences)
4. Pick an icon
5. Save

The collection appears on the home page once published.

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Adding articles to a collection

Articles get a collection_id. Set it in two ways:

• From the article editor — pick a collection in the article’s settings sidebar
• In bulk — from the article list, select articles and assign a collection

Articles can belong to one collection at a time. To “move” an article, change its collection_id.

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Reordering

Drag collections in the list to reorder. The new order is saved to position and reflected on the public site immediately. Article order within a collection follows the order you assign them — drag in the article list (filtered by collection) to reorder.

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Publishing

Toggle Published on a collection to make it visible. Unpublished collections hide both themselves and their articles from the home page nav and listings. Note: an article whose collection is unpublished still has its article URL accessible. To fully hide content, archive the article itself.

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SEO

Collections have their own SEO fields. The collection landing page uses these for <title>, <meta description>, and OG image. When the article has its own SEO fields, those win on individual article pages.

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Where to go next