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What you get notified about

You are never notified about your own actions: assigning a conversation to yourself, or being assigned because you replied, sends nothing. A bulk assignment sends one email and one Slack message that lists the conversations, plus one bell entry per conversation. Only teammates who can view the inbox are notified, since a notification shows the conversation’s subject.

Where notifications show up

  • The bell at the top of the sidebar (in the footer when the sidebar is collapsed, and in the top bar on mobile) shows how many notifications you have not read. Open it to see the latest ones; click one to open the conversation and mark it read, or use Mark all read.
  • Email, to the address you sign in with.
  • Slack direct message from the Halo app, when your workspace has Slack connected and your Slack account uses the same email address as your Halo login.
  • Push notifications on your desktop or phone, in each browser where you turn them on (see below).

Choosing what you get

Go to Profile > Notifications (or Notification settings at the bottom of the bell). Under Inbox:
  • Turn an event off to stop hearing about it anywhere: no bell entry, no email, no Slack message.
  • By Email and By Slack Direct Message pick the channels for every event that is on. With both off you still see everything under the bell.
Click Save after changing a switch. Each teammate sets their own preferences.

Push notifications

Push notifications reach you even when Halo is in a background tab or closed, on desktop (Chrome, Edge, Firefox, Safari) and on Android. Clicking one opens the conversation.
  1. Go to Profile > Notifications in the browser you want them in.
  2. Under Push Notifications, click Turn on and allow notifications when the browser asks.
  3. Pick the events to push: Assigned to me, Mentioned in a note, New conversation in my inboxes, CSAT rating below 3. An event that is off under Inbox is never pushed. Click Save.
Turn push on in each browser you use; Turn off stops it in the current one. You are not pushed about a conversation you already have open in a focused Halo tab, except in Safari and on iPhone and iPad, which always show the notification (Safari drops a site’s push subscription after a few pushes that show nothing). Signing out of Halo turns push off in that browser, so the next person to use it does not get your notifications. iPhone and iPad: iOS only allows push for sites added to the Home Screen. Open Halo in Safari, tap Share, then Add to Home Screen, open Halo from the new icon, sign in and turn push on there (iOS 16.4 or later). If notifications are blocked for Halo in your browser settings, allow them there first, then reload the page.

In this tab

If you prefer not to use push, Profile > Notifications > In This Tab has two optional switches, both off by default:
  • Unread count in the tab title: shows your unread notifications as (3) in front of the tab title, and on the app icon when Halo is installed.
  • Sound for new notifications: plays a short chime when a notification arrives while Halo is open. Use the play button to hear it. Browsers only allow the sound after you have clicked somewhere in the page.