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The fastest way to get help is in-app chat from the dashboard. Email works too if you prefer it or aren’t logged in.

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Support

In-App Chat

Open the dashboard and click Contact Support in the sidebar. Your workspace, plan, and recent activity come along automatically so we can help faster.

Email

Email [email protected] from the address on your workspace and we’ll route it to your account. We reply during business hours, Monday to Friday.
When you write in, it helps to include:
  • Your workspace name or org slug
  • A short description of what you were trying to do
  • Any error message, screenshot, or short screen recording
  • The time (with timezone) the issue happened, if relevant
That’s usually enough for us to find the right logs and reproduce.

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Sales

Talking to a real person before you buy is fine. Reach out at [email protected] and we’ll connect you with the right person, or book a demo directly. Topics we cover on sales calls:
  • Plan sizing for your team and ticket volume
  • Onboarding, migration from Intercom or Zendesk, and rollout timeline
  • Custom domains for email and your help center
  • SSO, identity verification, and security review
  • Procurement, MSAs, and security questionnaires

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Security

Found a security issue? Please don’t open a public issue or share it on social. Email [email protected] with security in the subject line and we’ll route it to the security team and reply within one business day. What to include:
  • A description of the issue and the impact
  • Steps to reproduce, or a proof-of-concept
  • Any logs or screenshots, redacted as needed
  • Your name and how you’d like to be credited (or not) if we publish a fix
We don’t publicly run a bounty, but we credit reporters in release notes when they want it.

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Press and partnerships

For press, podcast, or partnership inquiries, email [email protected] with press or partnerships in the subject. We’re a small team, so we won’t reply to every pitch, but we read them all.

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Hours and response times

Our team is based in the United States and replies during business hours, Monday to Friday. Most messages get a reply the same business day. We don’t currently offer 24/7 support outside of an enterprise plan. If something is broken in production and blocking your users, mark the email or chat as urgent and we’ll prioritize it.