> ## Documentation Index
> Fetch the complete documentation index at: https://docs.haloagents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Teammate Notifications

> Get told when a conversation is assigned to you or a teammate @mentions you in a note: in the dashboard, by email, as a Slack direct message and as a browser push notification.

## What you get notified about

| Event | When | On by default |
| - | - | - |
| **Assigned to me** | A conversation is assigned to you by a teammate (details panel, bulk toolbar, MCP), a routing rule, an escalation's default assignee or round robin | Yes |
| **Mentioned in a note** | A teammate @mentions you in an internal note (or an inbox training note) | Yes |
| **New conversation in my inboxes** | A new conversation arrives in an inbox you are a member of | No |
| **Low CSAT rating** | A customer rates a conversation assigned to you below 3 out of 5 (sent once CSAT surveys are available) | Yes |

You are never notified about your own actions: assigning a conversation to yourself, or being assigned because you replied, sends nothing. A bulk assignment sends one email and one Slack message that lists the conversations, plus one bell entry per conversation.

Only teammates who can view the inbox are notified, since a notification shows the conversation's subject.

## Where notifications show up

* **The bell** at the top of the sidebar (in the footer when the sidebar is collapsed, and in the top bar on mobile) shows how many notifications you have not read. Open it to see the latest ones; click one to open the conversation and mark it read, or use **Mark all read**.
* **Email**, to the address you sign in with.
* **Slack direct message** from the Halo app, when your workspace has [Slack connected](https://docs.haloagents.ai/integrations/slack.md) and your Slack account uses the same email address as your Halo login.
* **Push notifications** on your desktop or phone, in each browser where you turn them on (see below).

## Choosing what you get

Go to **Profile > Notifications** (or **Notification settings** at the bottom of the bell). Under **Inbox**:

* Turn an event off to stop hearing about it anywhere: no bell entry, no email, no Slack message.
* **By Email** and **By Slack Direct Message** pick the channels for every event that is on. With both off you still see everything under the bell.

Click **Save** after changing a switch. Each teammate sets their own preferences.

## Push notifications

Push notifications reach you even when Halo is in a background tab or closed, on desktop (Chrome, Edge, Firefox, Safari) and on Android. Clicking one opens the conversation.

1. Go to **Profile > Notifications** in the browser you want them in.
2. Under **Push Notifications**, click **Turn on** and allow notifications when the browser asks.
3. Pick the events to push: **Assigned to me**, **Mentioned in a note**, **New conversation in my inboxes**, **CSAT rating below 3**. An event that is off under **Inbox** is never pushed. Click **Save**.

Turn push on in each browser you use; **Turn off** stops it in the current one. You are not pushed about a conversation you already have open in a focused Halo tab, except in Safari and on iPhone and iPad, which always show the notification (Safari drops a site's push subscription after a few pushes that show nothing). Signing out of Halo turns push off in that browser, so the next person to use it does not get your notifications.

**iPhone and iPad:** iOS only allows push for sites added to the Home Screen. Open Halo in Safari, tap **Share**, then **Add to Home Screen**, open Halo from the new icon, sign in and turn push on there (iOS 16.4 or later).

If notifications are blocked for Halo in your browser settings, allow them there first, then reload the page.

## In this tab

If you prefer not to use push, **Profile > Notifications > In This Tab** has two optional switches, both off by default:

* **Unread count in the tab title**: shows your unread notifications as (3) in front of the tab title, and on the app icon when Halo is installed.
* **Sound for new notifications**: plays a short chime when a notification arrives while Halo is open. Use the play button to hear it. Browsers only allow the sound after you have clicked somewhere in the page.


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