> ## Documentation Index
> Fetch the complete documentation index at: https://docs.haloagents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Us

> How to reach the HaloAgents team for support, sales, and security disclosures.

The fastest way to get help is **in-app chat** from the dashboard. Email works too if you prefer it or aren't logged in.

## Support

> **[In-App Chat](https://haloagents.ai/dashboard)**
>
> Open the dashboard and click **Contact Support** in the sidebar. Your workspace, plan, and recent activity come along automatically so we can help faster.

> **[Email](mailto:support@haloagents.ai)**
>
> Email **[support@haloagents.ai](mailto:support@haloagents.ai)** from the address on your workspace and we'll route it to your account. We reply during business hours, Monday to Friday.

When you write in, it helps to include:

* Your **workspace name** or org slug
* A short description of what you were trying to do
* Any **error message**, screenshot, or short screen recording
* The **time** (with timezone) the issue happened, if relevant

That's usually enough for us to find the right logs and reproduce.

## Sales

Talking to a real person before you buy is fine. Reach out at **[support@haloagents.ai](mailto:support@haloagents.ai)** and we'll connect you with the right person, or [book a demo](https://haloagents.ai/demo) directly.

Topics we cover on sales calls:

* Plan sizing for your team and ticket volume
* Onboarding, migration from Intercom or Zendesk, and rollout timeline
* Custom domains for email and your help center
* SSO, identity verification, and security review
* Procurement, MSAs, and security questionnaires

## Security

Found a security issue? Please don't open a public issue or share it on social. Email **[support@haloagents.ai](mailto:support@haloagents.ai)** with `security` in the subject line and we'll route it to the security team and reply within one business day.

What to include:

* A description of the issue and the impact
* Steps to reproduce, or a proof-of-concept
* Any logs or screenshots, redacted as needed
* Your name and how you'd like to be credited (or not) if we publish a fix

We don't publicly run a bounty, but we credit reporters in release notes when they want it.

## Press and partnerships

For press, podcast, or partnership inquiries, email **[support@haloagents.ai](mailto:support@haloagents.ai)** with `press` or `partnerships` in the subject. We're a small team, so we won't reply to every pitch, but we read them all.

## Hours and response times

Our team is based in the United States and replies during business hours, **Monday to Friday**. Most messages get a reply the same business day. We don't currently offer 24/7 support outside of an enterprise plan.

If something is broken in production and blocking your users, mark the email or chat as **urgent** and we'll prioritize it.


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